Our practice survey for 2013/14 focused on patient experience at the reception and on the telephone. The results of the survey were collated and can be seen by clicking on the survey results section. The survey report can be seen by clicking on the link below.
Practice Report 2013/14
2012 - 2013
During January 2013 we carried out a new patient survey. The results were collated and can be seen by clicking on the survey results section.
The survey showed:
There was high patient satisfaction with the nurse.
80% of our patients like to make appointments in advance
45% of our patients would like to be able to make appointments online.
Please click on the link below for the full practice Report
Last years surveys results showed 29% of our patients were unhappy with the wait they had at their consultation time - This year this has improved (only 7% were not happy) Last years survey details are below:
2011 - 2012
During January we sent out a patient survey to all the patients that have given us their email address. The results were collated and can be seen in the 'survey results' section. Following on from this it has been agreed that we will take the following action:
29% of our patients felt that they had to wait to long at their appointment:
We will endeavour to run surgeries not more than 10 minutes late. This involves a poster in the surgery reminding patients that we have 10 minutes for an appointment and if they have several problems they may need to book another appointment.
35% of our patients were not happy that other patients could overhear what was being said to the receptionist.
A notice has been put up at reception informing patients to let the receptionist know if they have something confidential they would like to discuss so the patient can be moved to a seperate area away from the reception area.