The Medical Centre69 Queens WalkRuislip, HA4 0NTTel: 0208 842 2991
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.
Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.
Model Publication Scheme - further information
The surgery welcomes any comments and suggestions you may have about the services we provide. We also like to know when we are getting things right. Such feedback helps us to make sure our service is continuously improving.
If you have any concerns please do not hesitate to speak to our staff who will do their best to help you. If you wish to make a formal complaint you may do this directly to the practice by contacting the Practice Manager.
If you would prefer to speak to someone outside the practice you can contact the Patient Advice and Liaison Service (PALS) at the Primary Care Trust on 01895 452111
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: email@example.comWrite: Millbank Tower, Millbank, London SW1P 4QP.
Please come to your appointment on time. If you cannot make your appointment, please telephone us to cancel, so that another patient can be seen in that appointment.
We have a zero tolerance policy for violence or abuse to our staff. You will be removed from our list if that occurs.
This is a GP Teaching and Training Practice and we regularly have medical students and fully medically qualified junior doctors.
Please click on the link below for our complaints leaflet
The links below give you details on the complaints process
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